How to file a commendation or give feedback:

FEEDBACK PROCEDURES

YECA dispatchers answer over 350,000 calls per year. We fully realize dispatcher response to emotionally charged situations may not always be what you, the citizen, expect. For this reason, we have developed a process for citizens who wish to voice their questions, comments, complaints, and even commendations about our operations, policies or employees. Your feedback will help us ensure we are serving our community effectively. The information provided by this process is used to improve our performance by enhancing our training and/or organization. Citizens are encouraged to ask about any service they receive from YECA. Simply follow the steps below to complete your inquiry.

Citizen’s Feedback Process

To download an Inquiry Form select the link below:

Complete inquiry form with as much information as possible and email to:

inquiry@yolo911.org

Forms not sent electronically can be faxed or mailed.

FAX: 530-666-8909

Mail:

YECA
Communications Inquiry
35 N. Cottonwood St.
Woodland Ca 95695

 

All feedback forms received will be forwarded to an appropriate manager/supervisor for follow up. Follow up can typically be completed within 10days. Citizens will be notified via specified request (on the form) as to the outcome of the follow-up.

For urgent inquiries, citizens should call 530-666-8920(24hrs a day 7 days a week) and ask to speak to the on-duty Supervisor or Dispatcher III.

 

Mission

“Yolo Emergency Communications Agency, a multi-agency public partnership, with highly-trained professional staff working cooperatively with police, fire and other emergency service personnel, will effectively use technology to provide the highest quality emergency communication and dispatch services to the public it serves.”